What is the cancellation policy?
Bookings cancelled more than 60 minutes prior to scheduled departure time will be offered a full refund or an offer to reschedule the booking. Bookings cancelled within 60 minutes of scheduled departure time will be offered the opportunity to reschedule if availability permits and may be subject to late cancellation fees. Bookings cancelled after the start of the tour will not be refunded.
What happens in case of bad weather?
If weather is bad enough for us to cancel the experience we will follow these steps:
1. You will be informed as soon as possible about the cancellation.
2. You can choose to reschedule for another day with no penalty.
3. If you cannot reschedule, you will get a full refund.
What should I wear?
Sightseeing Tour: A windproof jacket or coat. You may get a little wet.
Thrill Ride Tour: Clothes and footwear you don’t mind getting wet and bring a change of clothes for after the tour.
How wet can I expect to get on the boat?
Sightseeing Tour: You will most likely stay dry but there is a small chance of getting wet.
Thrill Ride Tour: You will most likely get very wet.
Will I get to see any seals or dolphins?
Yes, you will most likely have a chance to see seals or dolphins but it is never a guarantee.
Is a passport required for this tour?
If you are already in Canada, no. If you are traveling to Canada, yes you will need one to enter the country.
Is there anything not included on the tour?
All the necessary equipment is provided.
How accessible is the tour?
We can accommodate anyone who is in a foldable wheelchair and can take two steps up, and two down to get onto the boat.
What is the pick-up area for the jetboats?
There is no pick-up area for the jetboats. Guests are asked to meet us at 55 Water Street, Saint John, NB. There is ample parking at this location.
How much walking is on the tour?
Participation on this tour requires minimal walking; however, down the wharf, to the boat and back can involve a steep slope at low tide.
Are there any health restrictions for the tour?
Sightseeing Tour: No restrictions.
Thrill Ride Tour: Anyone with heart or back issues and anyone who may be pregnant, should not participate on this tour.
Does the tour have a minimum height restriction?
Sightseeing Tour: No
Thrill Ride Tour: You must be 48 inches (122 cm) in height to ride.